Shipping policy

Last Updated: 09-02-2026

This Shipping Policy applies to all orders delivered within the United Kingdom.
We aim to offer a clear and reliable delivery experience.

1. Shipping Costs

Standard shipping within the UK is free on all orders.
There are no additional handling fees at checkout.

2. Shipping Origin

Orders are shipped from our fulfilment location in the Netherlands.

3. Processing & Delivery Times

  • Processing time: 1–2 business days

  • Estimated delivery time:  3–5 business days after dispatch

  • Order cut-off time: 12:00 PM (GMT), London time

Delivery times may vary due to carrier volume, weather, or local conditions, but most orders arrive within the stated window.

You will receive a tracking link by email once your order has been dispatched.

4. Customs & Import Fees

Orders shipped from the Netherlands may be subject to customs or import fees upon delivery, depending on UK regulations. These charges, if any, are the responsibility of the customer.

5. Address Changes

If you need to change your delivery address, contact us within 24 hours of placing your order.
After dispatch, address changes are no longer possible.

6. Order Cancellations

You may cancel your order before it has been dispatched.
Once shipped, cancellations are no longer possible.
You may still return the items under our Refund Policy.

7. Delayed or Damaged Deliveries

If your parcel is delayed or arrives damaged, please contact us:

For damaged parcels, please include photos so we can resolve the issue quickly.

8. Customer Support

Customer Service Hours: Monday–Friday, 09:00–17:00 GMT +0
E-mail: info@outra-jackets.com
Phone: +31612989847

Customer service is based in the Netherlands and provides dedicated English support for the United Kingdom customers. We respond to all inquiries within 24 hours on business days.

9. Company Information

This online store is operated by:
D.T. E-Commerce, Eenmanszaak
Registration Number: 74998129
Business Address: Pinksterbloemweg 255, 1508BT Zaandam

For returns, please see our Refund Policy.